OUR SERVICES
Ormond Medical Centre offers a comprehensive range of medical services including:
Men’s, Women’s and Children’s Health
At Ormond Medical Centre, our doctors pride themselves on providing individualised patient-centred care. We realise that every patient has different needs and such our doctors all have sub-specialty areas of interest. We have male and female doctors to cater for your personal needs.
Vaccinations
Our doctors provide vaccinations for all children, as recommended by current guidelines. We also provide vaccinations for travel upon request. Flu vaccinations commence in April each year and are recommended for all people over 65 and any other person with chronic health problems, especially respiratory disease.
Travel Medicine
This clinic provides preventative vaccines for travel overseas – as well as travel advice for travel to specific regions. Please make an appointment well in advance of your travel plans to take advantage of this service.
Family Planning Services
Weight Management
Health Checks and Screenings
Referral Services
The doctors at Ormond Medical Centre specialise in General Practice and Family Medicine. We liaise with specialist doctors and surgeons on a daily basis and can provide referral to these doctors if required. In addition, your GP at this clinic interacts with a whole host of ‘Allied Healthcare Professionals’, which include Physiotherapists, Occupational Therapists, Psychologists, Pharmacists, Speech Pathologists, Social Workers, Dietitians and many others. This allows us to refer you to the healthcare professional that is most appropriate for you when necessary.
FAQs
How do I make an appointment?
(03) 9578 1620 or book via HotDocs (via the app, or through our website link)
- Do you require a standard appointment?
- Is this for a Care plan? (A double appointment may be required)
- Is this for just a script? (A telephone appointment may be appropriate)
We try to minimise waiting times, but delays are sometimes unavoidable – this is because some consultations take longer than expected and emergencies do arise. If you wish you can phone the clinic prior to your consultation to check on waiting times. Appointments are made at 15-minute intervals and standard consultations run for 10 to 15 minutes. If you think you will require a longer consultation please arrange this at the time you make your appointment.
What do I do after hours?
REMEMBER – in an EMERGENCY you should call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.
What if I'm too sick to leave home?
Special provisions can be made to allow such patients to rest in a separate private room until they can be seen by a doctor. Since more equipment for consultation is available at the clinic, it is generally better for BOTH the patient and the doctor if the patient can be seen at the clinic.
How can I contact my doctor?
What if I need a prescription?
I need a referral to a specialist/My Specialist have advised me I need a new referral
All new and follow up referrals require a consultation with your doctor. This is to ensure that both your doctor and specialist are working collaboratively to ensure the best outcomes for your health condition. Your doctor may wish to discuss notes they have received from your specialist, or medication adjustments and instructions that your specialist has made. Your Specialist may have asked your GP to conduct follow-up blood tests, x-rays and scans prior to your next visit with them, so a consultation will need to be made at least a week prior to your appointment with the Specialist to have these completed and/or the referral to be completed.
I need a care plan for my podiatrist/physio/dietician/mental health
All new requests and reviews for care plans require a separate consultation with your doctor and therefore an appointment for a care plan must be made on a different day to your regular consultation. A stand alone appointment is to ensure that all multidisciplinary care members of your Care Plan are still able to provide the services required and agreed to in your care plan. There may have been changes to your medical condition that requires new care members or a change to your care plan and this can only be done in consultation with your doctor. Medicare only allows your doctor to bill for these care plans within a certain time frame, therefore please make sure you book an appointment in the appropriate time; if you are unsure, please call and discuss with our reception staff.
Privacy & Confidentiality
Your practice record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times – and – to ensure that this information is only available to authorised members of staff.
Privacy Policy
The practice is bound by the Federal Privacy Act 1988 and the Australian Privacy Principles and also complies with the Victorian Health Records Act 2001. We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information.
What is your personal information?
Personal information is information that identifies you or could reasonably identify you. Personal health information is a particular subset of personal information can include any information collected and held to provide a health service. Our privacy policy covers all people who use our services or otherwise provide their personal information to us.
What personal information do we collect and hold?
The information we collect includes medical details, family information, name, address, employment or other demographic data, past medical and social history, current health issues and future medical care, Medicare number, account details and any health information such as medical or personal opinion’s about a person’s health or disability status.
We may also collect some information that is not considered personal information as it does not identify you or anyone else. For example, we may collect deidentified responses to patient feedback and surveys.
How do we collect your personal information?
– Directly from you when you attend our clinic
– As disclosed by you during your consultation at our clinic
– From third parties such as referring health professionals, employers, law enforcement agencies and other government entities
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, the following may happen:
– We may not be able to provide the requested service to you
– Your diagnosis or treatment may be inaccurate or inappropriate
For what purpose do we collect, hold, use and disclose your personal information?
– To provide medical services and treatment to you
– For administrative and billing purposes
– Update our records and keep your details up to date
– To process and respond to complaints made
– To comply with the law, rule and regulations
– For the purpose of data research and analysis
– For inclusion in a recall register for the provision of chronic disease
– For the purpose of reporting back to your employer
– To answer any queries about the services we provide to you
– To provide information to third parties with your consent
– To meet the obligations of notification to our medical defence organisations or insurers
Who do we disclose your information to?
– Personal information will only be used for the purpose of providing medical services and for claims and payments, unless consented otherwise
– Disclosure may occur to third parties engaged by the practice or for business purposes e.g. accreditation
– We will inform the patient where there are statutory requirements to disclose personal information (e.g. mandatory reporting of certain diseases)
– The practice will not disclose personal information to any third party other than those related to providing our medical services unless consent is obtained
– We will not disclose personal information to anyone outside Australia without need and without patient consent
Exceptions to disclose without patient consent are where the information is:
– Required by law
– Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
– To assist in locating a missing person
– To establish, exercise or defend an equitable claim
– For the purposes of a confidential dispute resolution process
Direct Marketing
Ormond Medical Centre does not use or disclose the information we collect about you for direct marketing unless an exception applies, including where the individual either consents to the disclosure or has a reasonable expectation that their personal information will be used for direct marketing, and the organisation notifies the individual how to ‘opt out’ of direct marketing communications. Direct marketing communications from our clinic may include information about our products and services and may be in the form of email, SMS, fax and mail.
How can you access or correct your personal information?
Our patients may request access to their medical records. Patients are encouraged to make this request in writing, and we will reasonable within a reasonable time. We will take reasonable steps to correct personal information where it is satisfied that they are not accurate or up to date. From time to time, we will ask patients to verify their personal information to ensure it is accurate and up to date. Patients may also request for this information to be corrected / updated in writing.
Security
Ormond Medical Centre takes all reasonable steps to ensure that your personal information is protected from loss and misuse. Ormond Medical Centre holds your information in both electronic and hard copy format.When your personal information is no longer needed it is destroyed or deidentified.
Contacting Us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of privacy please contact our Practice Manager on 9578 0888. Your requests and complaints will be treated confidentially. Our Practice Manager will contact you within a reasonable time after receipt of your complaint to discuss your concerns and your options. If you feel the clinic cannot resolve your complaint / concern, please contact the Office of the Health Services Commissioner on 1300 582 113 or email hsc@health.vic.gov.au.
** Please note: We may change our Privacy Policy from time to time.
LOCATION
549 North Road
Ormond, VIC, 3204
HOURS
PHONE
(03) 9578 1620
For emergencies contact 000
For after hours non-emergency siutations contact DoctorDoctor on 13 26 60
FAX
9578 1630